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 .: Support
.: Troubleshooting Guide

All Magic Sing Videoke Microphone products we deliver are thoroughly tested and checked to make sure they are free from defect or any manufacture related problems. If by any reason your unit does not work normally, please refer to the guide below (which can also be found in your Song Book). If these guidelines do not correct the problem, please call your product representative or email us at sales@wowvideoke.com.

1. If the WOW MAGIC SING doesn't power up


A. When you are using the adaptor
     * Please make sure the adaptor is plugged into the power outlet correctly.
     * Check the male plug if it is properly inserted into the female jack.
B. When you are using batteries
     * Make sure two new AA batteries are in the compartment.
     * Make sure all the batteries (+-) are inserted in the correct directions.
     * Check elasticity of the stainless steel in the battery compartment.
     * Check if the batteries are in good condition.

2. If the user's voice could not be heard
    
* Press + and check the volume of the Main microphone.
3. If the TV does not show pictures or sound
    
* Make sure all the RCA connectors are properly connected according to the correct colors.
 
   * Check if the TV is already in the video mode.

4. When the TV screen stays still and the MAGIC SING won't turn off
     * Press the button for 3 seconds or longer to turn off the WOW MAGIC SING.
5. When the video does not show properly
    
* To convert to PAL mode, press and hold button , DO NOT RELEASE THIS BUTTON YET. Using          another finger press and release . Do not release button until the word PAL appears on the          TV Screen.
    
* To convert to NTSC mode, press and hold button , DO NOT RELEASE THIS BUTTON YET. Using          another finger, press and release . Do not release button until the word NTSC appears on          the TV screen.
   
 
IF THERE IS ANY DOUBT ABOUT THE PRODUCT'S PERFORMANCE, (Reset or Initialize the WOW MAGIC SING)
* Press and hold the button, DO NOT RELEASE THIS BUTTON YET. Using another finger press and release the button. Do not release the button until the words USER RESET appear on the TV Screen.
 
 

© Philippine Copyright 2005 by In-A-Jiffy Enterprises

Email: sales@wowvideoke.com  
Tel. No:+ (632) 361-9450, +(632) 362-1566
Fax No: +(632) 361-9450 local 857